Support requests are arriving everywhere except one place.
BirdCall pulls email, phone and portal requests into a single queue with owners, priorities and response times you can see.
- Who it's for
- Internal and customer-facing support teams
- What you should see
- Every request ticketed, owned and answered within a measured time.
All access managed securely via your Nightingale Admin Centre.
Does any of this sound familiar?
These are the situations BirdCall was built to remove.
Requests arrive in personal inboxes
Work depends on whether one person is in that day.
Nobody knows what's outstanding
There is no shared queue, so the backlog is invisible until someone complains.
The same question is answered ten times
Answers live in individual sent folders rather than in a shared knowledge base.
Response times are unmeasured
You cannot commit to a service level you have no way of reporting on.
Escalations depend on shouting
Urgent issues get attention because someone chased, not because the system flagged them.
How BirdCall fixes it.
Three steps. No implementation project required.
- 1
Point your channels at one queue
Email, portal and phone requests all become tickets in the same place.
- 2
Triage and assign
Priorities, owners and due times set on intake, with escalation when they slip.
- 3
Measure and improve
First response, resolution time and repeat contact reporting, per team and per channel.
What you get out of it.
Five things a business owner cares about, and what each one looks like in practice.
Less searching for the request
One queue rather than four inboxes and a phone note.
Fewer repeat contacts
Saved answers and a knowledge base cut the volume of questions asked twice.
Nothing dropped when someone's away
Ownership is a field, not a personal inbox.
Real service levels
Response and resolution times you can actually publish.
A complete request history
Every interaction retained against the ticket and the customer.
Results customers get with this product.
Capture every request from email, in-app widget, customer portal or public API, auto-route it with AI, hit your SLAs — or white-label the whole platform and sell it to your own customers.
- One unified inbox for tickets, cases and questions across email, web, widget, portal and API
- Per-priority SLA timers with breach alerts, business hours and on-time visibility built in
- Automated routing, macros and AI reply drafts that eliminate repetitive admin
- Live analytics — resolution time, response time, SLA compliance, CSAT and agent workload
Everything in BirdCall, grouped by how you'll use it.
18 capabilities across booking, team experience, intelligence and operations — with more shipping every release.
- Unified inbox
Tickets, comments, internal notes and history in one timeline per case, across every channel.
- Email to ticket
Mailgun-powered inbound. Replies thread automatically; outbound goes from your own domain.
- Embeddable widget & public API
Drop the support widget into any app, or push tickets in over a signed public API.
- Customer self-service portal
Branded portal where customers submit and track their own tickets.
A look at BirdCall.
The dashboard your team will use day to day.
What's an unresolved ticket really costing?
Slow ticket resolution costs churn and staff time. Model the recovered agent time and SLA wins against BirdCall Pro at £24 per support agent, per month (free viewer seats for managers).
- Gross saving / yr
- £27,072
- Subscription / mo
- £48
- Payback
- 1 mo
- ROI multiple
- 47.0×
Indicative only. Real savings depend on your operation and current baseline. Cost shown is Pro pricing at your inputs (£24/agent/month), ex VAT.
Discuss your plans and pricing.
Talk with our team about Pro or Enterprise, pricing and onboarding for your organisation.
Add agents and managers as you grow.
- The full core workflow
- Simple per-site pricing — no surprises
- Priority email support
- Integrations & API
Multi-site, regulated and high-volume environments.
- Everything in Pro
- SSO / SAML
- Custom SLAs & DPA
- Dedicated success manager
- Onboarding & training
20% off when you choose 3+ apps · Annual billing is 10 months — 2 months free
Implementation
Two to three days including mailbox routing. You set your workspace up yourself; Enterprise customers get an assisted import and a named contact.
Billing
Monthly, in advance, by card. Prices are in GBP and shown excluding VAT. Changing plan mid-month is prorated automatically.
Cancellation
Monthly rolling — cancel any time from your account and you keep access to the end of the period you have paid for. You can export your data before you go.
Feature comparison.
Pro unlocks the automation most teams need. Enterprise adds SSO, custom SLAs and dedicated support.
Compare all featuresacross Pro & Enterprise+
| Capability | Pro | Enterprise |
|---|---|---|
| Core dashboard | ||
| Manual workflows | ||
| Automation | ||
| Integrations & API | ||
| Unlimited users | ||
| Audit log & exports (un-watermarked) | ||
| SSO / SAML | ||
| Custom SLA & DPA | ||
| Dedicated success manager |
Is BirdCall the right fit?
- Who it's for
- Support and helpdesk teams handling recurring inbound requests
- Typical user
- Support agent daily, support manager for reporting
- Typical size
- 1 to 100 agents
- Time to get running
- Two to three days including mailbox routing
- What people use instead
- Shared mailboxes, group chats, enterprise ITSM suites
- Why BirdCall
- Discuss your requirements with our team, then scale without repricing the whole desk.
We'd rather show you real ones.
BirdCall is a young product and we won't publish quotes we haven't earned. Customer stories will appear here as early customers agree to be named — with their own words and their own numbers, not ours. Until then, speak with our team to see how the applications fit your real work and discuss the outcomes that matter to you.
Happy to be an early reference customer? Tell us on the contact form and we'll talk about what that looks like.
BirdCall questions, answered.
Everything you need to know about getting started, scaling up, and optional onboarding.
How does Pro pricing work?+
Pro is £24 per support agent, per month — with free viewer seats for managers. That unlocks unlimited tickets, SLA tracking with breach alerts, automated routing & assignment, an agent workload dashboard and weekly performance reports. Contact our team to discuss onboarding.
What channels can tickets come in through?+
Email (Mailgun-powered inbound with your own outbound domain), an embeddable in-app widget, a branded customer self-service portal, and a signed public API. Everything lands in one unified inbox with a full audit timeline per case.
When do I need Enterprise?+
Enterprise adds AI triage and reply suggestions, advanced analytics with CSAT, custom SLA policies, full audit trail export, SSO/SAML, single-session enforcement and a signed SLA/DPA — with priority support and dedicated onboarding. Quoted against agent count and integration scope.
Can I white-label BirdCall and sell it as my own product?+
Yes. White Label is quoted by our team and gives you full visual rebrand (logo, colours, transactional emails), a custom domain (helpdesk.yourcompany.com), reseller rights, dedicated onboarding and a co-branded mobile experience. Popular with MSPs, agencies and platform businesses.
Does it replace Zendesk or Spiceworks?+
Yes — BirdCall covers the same core helpdesk surface (tickets, SLAs, self-service, reporting, API, widget) as a UK-built, transparently-priced alternative without per-feature add-ons.
Guides & templates for this product.
Free, commercial-use-friendly reading and downloads. No signup required.
Designing helpdesk SLAs your team can actually hit
How to design helpdesk SLAs that drive the right behaviour without burning out the team, with realistic targets by ticket type.
Case management vs ticketing systems — UK ops guide
Ticketing closes requests; case management runs the job end to end. Which fits your ops team — with logistics, waste and hospitality examples.
Helpdesk staffing — the formulas that actually predict load
Erlang-C, AHT and ticket-driven staffing formulas explained for small-team helpdesks, with worked examples.
Helpdesk SLA Template
An SLA template for small and medium UK helpdesks. Covers first-response, resolution and escalation targets by ticket type.
Ticket Triage Matrix
A priority × impact triage matrix for helpdesk tickets, with worked examples for IT, facilities and internal-customer ops.
First-Call Resolution Tracker
A spreadsheet for tracking first-call resolution (FCR) rates by category, agent and channel — the single most important helpdesk KPI.
- DVSA, FSA/EHO, EA & ACAS Ready
- UK & EU Sovereign Hosting
- ICO Registered & UK GDPR Compliant
- Strict Multi-Tenant Isolation
- Immutable Audit Trails
- Published GBP Pricing — No Lock-In
Security, UK regulatory readiness, hosting, backups and data protection explained in plain English — read our Trust & Security overview →
BirdCall runs on the Nightingale platform — one Admin Centre account, shared identity, billing and data across every app you add.
How the platform works